Customer Support
Context Help
If you lose your way inside our Control Panel, the first thing you should do is press the Help button, which is present on each and every page. A pop-up menu will open. It includes exhaustive info about all the operations that you can carry out on that particular page. Each pop-up window opens on the very same page so that you can quickly get back to your work.
Video Tutorials
We have a vast array of tutorial videos describing how to use our Control Panel. They're made for those of you who would like to see how things are being done rather than just reading articles. In this way, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial videos.
F.A.Q.
If you can't find the solution you are looking for, take a peek at our extensive Frequently Asked Questions database, which contains questions asked by actual customers and provides practical solutions. We periodically "revamp" our FAQ database with new articles in an attempt to cover all the innovations and new additions to our platform.
Ticketing System
If you still can't discover the answer you need in the Frequently Asked Questions section either, you can contact our fantastic team of support engineers available 24x7x365 and eager to help you with any problem. Each support ticket you send will be responded to in less than 1 hour (the average trouble ticket response time being about twenty mins), so you will not have to wait a long time to get an answer to your question.
